Meet The People Behind The Mission

Job Title: Youth Support Assistant

Location: 19 St. Margaret Street, Charleston, SC, 29403

Base Pay: $12.00 – $18.00 / Hour

Employee Type: Non-Exempt Full Time

Minimum Experience: 1 year

Required Degree: High School

Manage Others: No

Summary

Youth Support Assistants make a genuine difference in the lives of young women and their children! Under the supervision of Youth Support Supervisors, Youth Support Assistants provide direct care, supervision, and guidance to young women living in our group home. They develop supportive, professional relationships with residents, serving as mentors and positive role models. They reinforce life skills and personal care programming within the group home environment.

Youth Support Assistant (FT) is a full-time, non-exempt position working a scheduled 8-hour shift: 8am – 4pm, with every other weekend off.

Job Duties

• Provides day-to-day supervision of residents, offering mentorship and support to help residents meet their goals

• Makes detailed daily case notes for each resident, documenting all activities within the shift that they occur; maintains resident and program records in accordance with applicable standards and regulations

• Responds to resident medical symptoms and/or needs by following clinic instructions, administering medication, documenting and signing the MAR, transporting and escorting residents to medical appointments

• Intervenes in problem behaviors by utilizing crisis intervention, redirection and de-escalation skills

• Transports clients in agency vehicles to various appointments

• Ensures residents follow program guidelines, rules and regulations at all times

• Participates in a minimum of 16 hours of continuing education training annually

• Maintains professional ethics as outlined in the NASW code of ethics

• Other duties as assigned

Requirements

Must have a high school diploma (or equivalent) and 1 year of satisfactory, full-time experience working in the care and programming of youth under 21 years of age. A post-secondary degree or certificate in human services is preferred.

Must have excellent written and verbal communication skills; an ability to exercise excellent judgment and accept responsibility; a genuine interest in and liking for adolescents; a respect for individual and cultural differences; and being self-motivated, solution-focused, and committed to developing a strong community of women.

State licensing requires all candidates to be 25 years of age or older and able to pass standard background checks, including drug screen, employment physical, SLED, Child Abuse Central Registry and Sex Offenders Registry.  All new employees will be required to provide proof within 6 weeks of hire that they are fully vaccinated against COVID. Youth Support Assistants are required to have a valid SC driver’s license and the ability to drive a 15-passenger van.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers to handle or feel objects; and talk or hear in person and over the phone. Occasionally required to sit for an extended period of time. Frequently must squat, stoop, or kneel, reach above the head and reach forward. Frequently lift and/or move up to 30 pounds (boxes, equipment, and infants).

Work demands require close visual attention. Frequent local travel by automobile during day and evening hours is required. This job requires the ability to work in stressful conditions from time to time and remain focused for extended periods of time.

Job Title: Youth Support Assistant

Location: 19 St. Margaret Street, Charleston, SC, 29403

Base Pay: $12.00 – $18.00 / Hour

Employee Type: Non-Exempt Full Time

Minimum Experience: 1 year

Required Degree: High School

Manage Others: No

Summary

Youth Support Assistants make a genuine difference in the lives of young women and their children! Under the supervision of Youth Support Supervisors, Youth Support Assistants provide direct care, supervision, and guidance to young women living in our group home. They develop supportive, professional relationships with residents, serving as mentors and positive role models. They reinforce life skills and personal care programming within the group home environment.

Youth Support Assistant (FT) is a full-time, non-exempt position working a scheduled 8-hour shift: midnight to 8 am, Thurs-Mon

Job Duties

• Provides day-to-day supervision of residents, offering mentorship and support to help residents meet their goals

• Makes detailed daily case notes for each resident, documenting all activities within the shift that they occur; maintains resident and program records in accordance with applicable standards and regulations

• Responds to resident medical symptoms and/or needs by following clinic instructions, administering medication, documenting and signing the MAR, transporting and escorting residents to medical appointments

• Intervenes in problem behaviors by utilizing crisis intervention, redirection and de-escalation skills

• Transports clients in agency vehicles to various appointments

• Ensures residents follow program guidelines, rules and regulations at all times

• Participates in a minimum of 16 hours of continuing education training annually

• Maintains professional ethics as outlined in the NASW code of ethics

• Other duties as assigned

Requirements

Must have a high school diploma (or equivalent) and 1 year of satisfactory, full-time experience working in the care and programming of youth under 21 years of age. A post-secondary degree or certificate in human services is preferred.

Must have excellent written and verbal communication skills; an ability to exercise excellent judgment and accept responsibility; a genuine interest in and liking for adolescents; a respect for individual and cultural differences; and being self-motivated, solution-focused, and committed to developing a strong community of women.

State licensing requires all candidates to be 25 years of age or older and able to pass standard background checks, including drug screen, employment physical, SLED, Child Abuse Central Registry and Sex Offenders Registry.  All new employees will be required to provide proof within 6 weeks of hire that they are fully vaccinated against COVID. Youth Support Assistants are required to have a valid SC driver’s license and the ability to drive a 15-passenger van.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers to handle or feel objects; and talk or hear in person and over the phone. Occasionally required to sit for an extended period of time. Frequently must squat, stoop, or kneel, reach above the head and reach forward. Frequently lift and/or move up to 30 pounds (boxes, equipment, and infants).

Work demands require close visual attention. Frequent local travel by automobile during day and evening hours is required. This job requires the ability to work in stressful conditions from time to time and remain focused for extended periods of time.

THE POSITION

Title: Bilingual Success Coach (English and Spanish)

The Success Coach will provide in-home and in-office assessment, crisis intervention, goal planning and skill

reinforcement for pregnant and parenting youth who have experienced foster care, kinship care or other out-of-home

placement. The position requires a solid understanding of programs and services in the Tri-County area, understanding of

the impact of exposure to potentially traumatic events, and of the issues affecting low-income families and in

low-moderate income, ethnically and racially diverse neighborhoods. The Success Coach will carry a caseload of 12-15

families requiring varying levels of service intensity.

Specific Responsibilities:

● Engagement, Assessment & Goal Planning (20%):

○ Recruit families for the Success Coach Service, educate community and agency partners in counties

served about service.

○ Work in conjunction with participating families to complete a comprehensive assessment and develop

goal plans addressing placement stability, caregiver self-efficacy and child/family wellbeing.

○ Engage participating families and provide in-home services, crisis intervention, case management, and

skill-building around problem-solving, self-advocacy, conflict resolution, and relapse planning.

○ Reassess family needs/goal plans at least annually or as needed.

● Skill-Building, Reinforcement & Crisis Prevention/Intervention (25%):

○ Provide individualized skill-reinforcement and coaching to model appropriate parenting/family behaviors

during home visitation or as situations arise.

○ Complete crisis prevention planning and skill building based on individual needs.

○ Serve a rotational on-call and back up schedule for emergency situations involving the need to be

available after hours.

● Service Coordination (25%):

○ Provide participating families with information and referrals to community resources and informal

supports to strengthen their self-efficacy.

○ Advocate for the family’s needs through community collaboration.

○ Build and maintain relationships with various community resources, interagency networks and informal

family supports.

● Administrative (30%):

○ Complete appropriate and timely documentation for evaluation purposes, as well as other

documentation, record-keeping and reports, as required by agency policy or project guidelines.

○ Keep up to date on child welfare and post-care literature/best practice models and available community

resources; attend relevant training to assist families with skill-building and coaching.

○ Follow all required activities to adhere to program evaluation protocol.

○ Participate in performance and quality improvement activities to ensure positive measurable outcomes

for families in alignment with Florence Crittenton’s strategic priorities.

○ Represent Florence Crittenton in community partnerships and activities, e.g. working groups and task

forces, community events, speaking engagements, presentations, etc. as assigned by the Sr. Director of

Programs.

○ Other duties as assigned.

THE INDIVIDUAL

CATEGORY I:Education, Training and Experience

The successful candidate will be bilingual with the ability to read, write, and conduct a conversation in English and

Spanish. They possess a demonstrated track record of building trust and establishing meaningful relationships with

Latino community members.

They will have a bachelor’s degree in social work, counseling, social or behavioral sciences or other related field from an

accredited four year college/university and experience equal to two years of full-time work in social work, human

services, or related experience. Experience as a Certified Community Health Worker is viewed favorably. Master’s degree

and valid licensure in South Carolina strongly preferred.

The successful candidate must be certified as a Parents as Teachers parent educator, or be able to become certified

within 90 days of employment. They must have the ability to use Microsoft Office Suite, including Outlook, Word, Excel,

and PowerPoint. They must have the ability to navigate the internet, including usage of and the ability to successfully

and accurately utilize web-based programs and applications.

The individual will be a creative problem solver with exceptional attention to detail in documentation. They will have

knowledge of casework methods, techniques, and their applications to work problems. They will possess a strong

working knowledge of issues pertaining to foster care and/or teen pregnancy and parenthood. Lived experience with

foster care or teen pregnancy and parenthood is viewed favorably.

This position requires local travel, therefore, they will possess reliable transportation, a valid SC driver's license, car

insurance, and suitable driving record in accordance with SC Dept. of Social Services policy.

CATEGORY II: Style, Personality and Personal Chemistry

Their style will develop trust and strong collaborative working relationships with colleagues, community members, and

families served. They will foster and facilitate cooperation, pride, trust, and group identity and team spirit throughout the

organization. They will exhibit a strong competency in coaching and empowering others. The successful candidate will

have a compassionate and strengths based approach in communication with adults and children of all backgrounds and

experiences. The individual will approach families from a trauma-informed framework.

The successful candidate will display a high level of initiative, effort, attention to detail and commitment by completing

assignments efficiently with minimal supervision. The individual will have good crisis intervention skills and have the

ability to remain calm and handle high levels of stress in crisis situations.

CATEGORY III: Motivation and Future Goals

The individual will be attracted to this position by the challenge of creating new, innovative programming to support

young parents and their families. They take pride in seeing families overcome challenges and thrive. They are committed

to the mission and values of Florence Crittenton Programs of SC and empowering young women to achieve

independence. The successful candidate will be viewed as promotable.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully

perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

Work requires the ability to operate standard office equipment and keyboards. While performing the duties of this job,

the employee is frequently required to sit for long periods of time; use hands to handle or feel objects. The employee is

occasionally required to stand for long periods of time; walk; step backward or to the side; use hands to grasp objects;

bend at the waist and knees; twist at the waist; shift direction quickly (180 degrees); and/or lift, move, or lower up to 50

pounds. Must have the ability to drive a vehicle. Specific vision abilities required by this job include close visual acuity to

perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal;

extensive reading. The employee must also possess the ability to speak clearly, hear, read, and understand the English

Language to communicate in person and over the phone.

COMPENSATION

This is a grant funded position and contingent upon continued funding. The compensation package will include a

competitive salary (range $40,000-$55,000), health insurance stipend, and matched retirement plan.

TO APPLY

Send resume to careers@florencecrittentonsc.org.